Steve Pink Consulting
 
 

"Steve has achieved major impact at a senior level within the customer contact arena for over 25 years"

Professional Planning Forum

About Steve Pink Consultancy    
  a  

Our Proposition

  • Operational Performance Excellence
  • Motivated People attract and retain Impressed Customers … who value (and are advocates of) Products & Services … creating and enhancing Enterprise Value (Profit / Customer & Staff satisfaction / Share Price)
  • Deploying Purpose … Products (& Pricing) … Process (& Technology) … and People … to enable Profitable customer realtionships
  • Linking efficiency … effectiveness … productivity … and performance … to organisational design … via an operational planning and business improvement model
  • Enabling organisations to appreciate, deploy and develop the key components of an Operational Performance model

Our Credentials

  • Steve Pink's CV speaks for itself … click here to take a look
  • The success and value generated through Telecommerce Consultancy over 10 years … take a look around www.telecommerce.co.uk
  • Putting the theories into practice … Steve's 5 year tenure with LV= has presented a major case study
    • In 5 years LV= have risen from 11th to 3rd largest car insurers
    • Customer satisfaction has gone from 67% to 79% in 5 years
    • Towers Watson assess LV= as a high performing organisation for employee engagement
    • LV= General Insurance won 13 awards in 2009 … 23 wins in 2013
    • CCA Excellence Awards ‘Great Places to Work’ for 3 years
    • Winner of a PPF Customer Contact Innovation Awards in 2011 and again in 2014
    • Full Operational Performance model implementation

Our Contact Details

Tel: 07831 111 589
Email: steve@telecommerce.co.uk
www.telecommerce.co.uk/stevepink

 

 

Industry Recognition

  • Highlights from Steve's background in the past 15 years … 1999 to 2014
  • In addition to founding and leading the development of Telecommerce Consultancy … and establishing Operational Performance capability at LV= general insurance … Steve is widely recognised in the customer interaction arena …
Companion of the Institute of Customer Service
ics logo
Professional Planning Forum – double Customer Contact Innovations Award winner and 2014 Hero
ppf
Contact Centres Forum leader for the Communications Management Association
cma logo
Fellow of the Institute of
Direct Marketing
idm logo
Board Member for the Direct Marketing Association
iod logo
     
 
 

 

Site map | Design: Greenfisher