• Established in 1999 to provide specialist support in the design and operation of customer interaction centres.
• Telecommerce associates are experienced in combining people, processes and technology to deliver profitable customer relationships.
• Company turnover has risen over the past six years to its current level of circa £250K per year.
• Our associate database holds over 80 consultant profiles – all bringing specialist skills and experience.
• Our database includes 14 professionals who have been deployed on assignments as Telecommerce Associates.

Positioning:

• Our expertise and support covers all aspects of contact centre management
• Telecommerce adds value to organisations by providing
  - specialist consultancy advice
  - project management expertise
  - experienced interim managers
• We help you to develop the right strategy and we help you to make it happen.
• To deliver organisational change capabilities, with a significant record of success managing efficient and effective telesales channels, direct marketing operations, e-commerce channels and customer focused call centres.