Following selection as a contact centre partner by MDA Advantage, Contact Centre outsourcer ICT Group retained Telecommerce to provide project management resources to launch this new client service.

• Refurbishment of centre unused for 3 years … management of contractors and suppliers
• Arrange infrastructure to support new centre … furniture, PCs, telephony, etc.
• Assemble the operational management and supervisory team
• Design and implement operational processes to meet the detailed requirements of MDA Advantage for the production of Home Information Packs
• Create channel relationships and preferences for the channel partners allocated to ICT Group
• Design and adapt a staff training programme
• Recruit and train 50 staff to provide the service
• Project Management tasks delivered on schedule and within budget enabling service to commence on time and to required quality standards.