• Established in 1999 to provide specialist support in the design and operation of customer interaction centres.
• Telecommerce is led by its founder and Managing Consultant – Steve Pink. With over 20 years experience of managing and developing customer contact, Steve is well placed to advise our clients on the direction they should take and how to achieve their customer management objectives.
• Telecommerce has an extensive database of associates experienced in combining people, processes and technology to deliver profitable customer relationships. We take care in selecting the right people for the task.
• Company turnover has risen over recent years to its current level of circa £300K per year.

Affiliations

Telecommerce and our Managing Consultant, Steve Pink, maintain affiliations with a number of professional bodies and associations working in the customer management, contact centre, direct marketing, and communications arena.

Positioning

• Our expertise and support covers all aspects of contact centre management
• Telecommerce adds value to organisations by providing
  - specialist consultancy advice
  - project management expertise
  - experienced interim managers
  
• We help you to develop the right strategy and work with you to make it happen.