1st September 2008
Customer Service accolade for Telecommerce as the Institute of Customer Service recognises contribution to the development of customer service performance and professionalism.
Steve Pink – Managing Consultant at Telecommerce – has been approved for Companion Membership of the Institute of Customer Service (ICS).
Sue Glynn (Strategic Director – Professional Development — ICS) referred to … “a comprehensive application of excellent quality … particularly the work done to measure, monitor and improve service and customer satisfaction across contact centres in UK and Ireland”. Sue also commented on “the ways in which you have improved the customer experience through the introduction of training and development … and how that has contributed to morale and service improvement”.
ICS likes Companions to be very active … writing articles for customerfirst magazine and speaking at ICS events. Steve — in responding to his newly achieved CMICS status — said he “looked forward to participating in, and contributing to, the work of the institute”. Telecommerce recently participated in an event onboard P&O Cruises' Aurora in Southampton and attended the ICS Annual Conference.
The Institute of Customer Service is the professional body for customer service whose primary purpose is to lead customer service performance and professionalism. ICS is a Membership organisation with a community of over 360 Organisational Members and nearly 8,000 Individual Members. For further details on ICS please follow the links below.
www.instituteofcustomerservice.com
www.icsconferences.com
www.nationalcustomerserviceweek.com
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